General sales conditions

These General Conditions of Contract (General Conditions) regulate the process of buying and selling the products offered by JESÚS PUELLES FERNÁNDEZ Y UNO, hereinafter BODEGAS PUELLES, in the catalog available on its website

The General Conditions bind BODEGAS PUELLES, and the buyer (Client), granting them a series of rights and obligations, from the moment they place and accept an order through this page. They are mandatory and are known to both parties, so their acceptance is essential to be able to formalize an order. Therefore, the Client must carefully read these conditions.

Intervening parties


Owner of the website:, with address at Camino de los Molinos S / N, 26339, Ábalos (La Rioja), CIF: J26116848 and contact: or 941 33 44 15.


Any User of the website who places an order and accepts it at the time of its completion will be considered a Client.

The Customer may make the purchase as a guest or by registering on the website. In both cases, the following information must be provided in order to place the order: name and surname or company name, CIF / NIF / DNI, invoice address, delivery address, contact telephone number and contact email. These data will be processed in accordance with the provisions of the Conditions of Access and Use of the website (“Legal Notice” section) and in the “Privacy Policy” section.

Object of the contract

Regulate the sale of the products offered by BODEGAS PUELLES on its Website by the Client.

Offer process

Each product has a file containing its description and its sales price with VAT.

The final purchase price of a product will appear prior to payment once the shipping costs have been added, which will vary depending on the weight or number of bottles. The different prices of shipping costs according to weight are indicated on each and every one of the products sold in the online store. In any case, as the client indicates the delivery address and the payment method, the page will offer the exact price of the products at all times. Always before confirming an order, the customer will be fully informed of all existing costs and exact prices.

The final price of the products is the one that appears on the website at the time of placing the order, once a payment method and place of delivery have been established.

On the other hand, sales made by natural or legal persons domiciled in any of the EU countries will be subject to VAT. Purchases made by VAT taxpayers established in any of the EU countries will be exempt when they previously send and by any written means a copy of a Tax Identification Number that accredits them as a valid intra-community operator according to the VEIS system. Purchases made by individuals, both natural and legal, residents of the Canary Islands or Ceuta or Melilla will be exempt from VAT.

Acceptance of the offer

It occurs at the moment in which the Client gives his express consent to the order placed, and after the acceptance of the General Conditions.

At the time of activating the order, the client formalizes a purchase contract for the selected product with BODEGAS PUELLES, acquiring the rights and commitments established in the applicable regulations and those set forth in these general contracting conditions.

Order payment

The fact that the order is placed means that the product is reserved; The moment in which the payment is made is when the purchase materializes.

In the event that you make the payment by visa card and at that time that product is not in stock, we will contact you to inform you of the situation and inform you of the next availability of the product or, where appropriate, to proceed with the cancellation of the order and its corresponding refund of the amount.

BODEGAS PUELLES will make available to the client different secure payment methods, among which are:

  • Payment by transfer or deposit into account: The final amount will be entered into the BODEGAS PUELLES account, which, at the time of purchase, will be indicated by the entity.
  • Payment by visa / master card: The customer can choose to pay by credit card, performing the operation at the time of placing the order. Only Visa and Mastercard protected by Verified Visa are accepted. If the customer’s card is not registered by Verified, they should check with their bank or savings bank to be able to register it.

BODEGAS PUELLES can expand or reduce the number of forms of payment at any time. The customer will select the payment method chosen from those available at the time of purchase.

Order delivery time

The delivery times of the orders depend on the availability of the product or products that compose them. In the event that the product is in stock, the orders will be delivered within a maximum period of one week from the time the order is placed. However, the indicated period is usually slightly shorter.

The delay in delivery will not imply any compensation and will only empower the Customer to cancel the order when the circumstances described in the section ‘Cancellation of orders‘ of these conditions arise. Any penalty clause for delay introduced by the Client in his order is without effect. Both parties expressly exclude the exercise of any claim for loss of profit.

Orders will be delivered by transport company at the delivery address indicated by the Client and to the person who has established themselves as the recipient of the same. These data will be consigned on the delivery note of the transport company, which will also indicate the number of packages of the shipment, the total weight, the order number and the refund (only in cases of orders placed in the payment method against refund).

If the Client wants the purchase invoice, they can request it by email to the address, indicating the name of the owner of the invoice and the order number, and it will be sent to the invoice address by ordinary mail or email.

Cancellations, changes and returns

The Customer is given the right to withdraw from the order, within 14 calendar days from receipt of the order. Outside of this period, order revocations will not be accepted, nor will orders for the supply of goods made according to the Customer’s specifications or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly, etc. that had been unsealed and / or used by the Client. The Client must communicate their withdrawal to BODEGAS PUELLES through the Withdrawal Form, which will be sent by email, or telephone, within that period of 14 days. The cost of return shipments will be borne by the Customer unless there is a problem or defect in the wine, in that case BODEGAS PUELLES will assume the transport costs. The products must be in the same conditions in which you received them, with the original packaging and cannot have been used (except those wines that have presented a possible defect). The refund will be made in the same means of payment that was used by the Client.


For the purposes of notifications, requirements and writings of any kind to which this contract gives rise, the address of BODEGAS PUELLES will be understood as the one indicated in these General Conditions.

Validity of the clauses

Even if the invalidity or unenforceability of a clause of this contract or of one of its parts is issued, the rest of the clauses or its parts will continue to be valid and will remain in force.

Applicable regulations

These General Conditions are governed by current Spanish regulations, and specifically by: Civil Code, Consolidated Text of the General Law for the defense of Consumers and Users and other complementary laws; Law 7/1998 of April 13 on General Contracting Conditions; Law 7/1996 of January 15 on the Regulation of Retail Trade, Directive 2000/31 CE of the European Parliament and of the Council, of June 8, relative to certain legal aspects of information society services, in particular commerce electronic in the internal market (Directive on electronic commerce); Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce; and the regulations that develop them.


In accordance with Law 5/2013, of April 12, for the defense of consumers in the Autonomous Community of La Rioja, there are claim forms available to our Clients at the address of BODEGAS PUELLES.

Extrajudicial conflict resolution

In compliance with article 14.1 of Regulation 524/2013 regarding conflict resolution, we inform you that you can go to the ODR Platform for online conflict resolution: